Refund Policy

This Refund Policy applies to purchases made on lythea.site (“Website”) by customers in Sweden.

By placing an order, you agree to the terms below.

This policy complies with applicable EU consumer protection laws, including the 14-day right of withdrawal for distance contracts.

1. Returns – 30 Days

We accept returns of both defective and non-defective products within 30 days from the date you receive your order.

Eligibility Requirements

To be eligible for a return:

  • The return must be initiated within 30 days of delivery
  • The product must be brand-new, unused, and include all original tags, packaging, and accessories
  • Valid proof of purchase (order confirmation or receipt) is required

Exchanges

We do not offer exchanges.

If you would like a different size, color, or product, please return your item according to this policy and place a new order.

2. Non-Returnable Items

The following items are generally not eligible for return:

  • Final sale items clearly marked as such at checkout
  • Hygiene-sensitive products (e.g., underwear) for health and safety reasons
  • Customized or personalized products, if such options are offered

Nothing in this section affects your statutory rights under EU law, including your rights in case of defective goods.

3. How to Start a Return

Step 1: Contact Us

Email support@lythea.site with your order number and a short explanation of why you wish to return the item.

Step 2: Return Instructions

Once your request is approved, we will provide return instructions and the warehouse address.

Our return center is located in China.

Step 3: Ship the Item Back

  • Use your local postal service or courier of choice
  • You are responsible for return shipping costs, unless the item is defective

Step 4: Timing

  • Send the parcel as soon as possible after confirmation
  • Always within the 30-day return window
  • Keep your proof of posting and tracking number

4. Return Cost

  • Return shipping costs are paid by the customer, unless the item is defective, damaged, or incorrect
  • If you arrange your own return shipping, you are responsible for ensuring the item is securely packaged and tracked

5. Inspection and Refund Timing

Once your return arrives at our warehouse in China:

  • The item will be inspected to confirm it meets return conditions
  • If approved, your refund will be processed within 10 days of arrival

Refunds are issued to the original payment method used at checkout.

Please note that your bank or card issuer may take additional time to display the funds.

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item:

  • Contact support@lythea.site with:
    • Your order number
    • A description of the issue
    • Clear photos of the problem

If approved, we will cover the return shipping cost and offer a replacement, repair, or full refund, in accordance with consumer protection laws.

The statutory legal guarantee (typically up to 2 years within the EU) applies in addition to this policy.

7. Abuse of the Policy

We reserve the right to refuse returns or limit future purchases from customers who abuse this policy, including repeated returns of heavily used or damaged items.

8. Your Statutory Rights

Nothing in this Refund Policy limits your rights under Swedish and EU law, including:

  • The 14-day right of withdrawal for distance purchases
  • The right to complain about defective goods within a reasonable time

 

 


9. Contact Us

 

If you have any questions about returns or refunds:

Email: support@lythea.site

We usually reply within 24–48 business hours.